The difference between the customer who buy from you one time and those who buy from you multiple times is often due to the amount of communication they receive after their initial transaction.
Even if your customer had a great experience with you, you are likely to fall to the back of their mind if they don’t hear from you for a while. If they receive follow-up emails from you, it’s an entirely different matter. You’ll be on their mind and you will likely create a lifetime customer after you consistently deliver.
I highly recommend that you implement a system of ongoing follow-up notices to your customers. If you don’t, you’ll be out of sight and out of mind. There are many other businesses out there that are vying for your customer’s attention and they’ll get the customer that you once had. These follow-ups can be in the form of a monthly newsletter or even a card in the mail.
You don’t have to sell with each contact, but keep in touch, share a little about yourself, give quality information that relates to your product or service. Sell scrapbook supplies? Share a tip on getting the most out of a scrapbooking tool. Custom scrapbooker? Share the importance of archival products.

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